Shipping and Delivery
Orders are processed within 1 to 7 days after of the payment excluding weekends and holidays. Chula uses Mexpost for regular deliveries and FedEx for express deliveries. Chula is not responsible for any shipping problems and will not be held liable for any delay beyond our delivery time-frames. Shipping time typically is between 17 to 30 days excluding weekends and holidays. Due to high demand, order processing can take 5 to 15 business days. International mail orders can take up to 30 business days. The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond Mexpost’s control.
It is important to note that the page of your local post office, do not shows trace information until the packet passes through customs.
We cannot guarantee product availability and products. We reserve the right, without liability or prior notice, to revise, discontinue, or terminate to make available any or all products. Items may not be available for immediate delivery.
The processing time before sending the order may take up to 20 days excluding weekends and holidays in case of not having the product available.